PRIVACY POLICY

CILWANA — The Privilege of Personal Information

Effective date: 20 October 2026

At Cilwana, we believe that the relationship between a house of design and its clientele rests upon discretion. Every order entrusted to us carries more than a delivery address; it carries a measure of personal confidence. We regard that confidence as a responsibility.

This Privacy Policy describes how Cilwana collects, uses, stores, discloses and protects personal information when you visit our website, place an order, communicate with our team or otherwise engage with our services.

1. Information We Collect

We collect only the categories of information reasonably required to operate our business, fulfil your orders, provide assistance and improve your experience.

Information you provide: Your name, billing and delivery address, email address, telephone number, order details, and any information you choose to share when contacting us.

Transaction information: Details relating to purchases, payments, refunds and order history. Payment credentials are generally processed by the relevant payment service provider; we do not intend to store complete card details on our own systems.

Technical information: Depending on your settings and the technologies in use, we may receive your IP address, browser and device information, pages visited, referring links, and interactions with our website.

Communications and preferences: Information you provide through customer support, optional marketing subscriptions, product enquiries or feedback.

2. How We Use Your Information

Your information may be used to:

• Process, confirm, dispatch and deliver orders.

• Manage payments, cancellations, exchanges and eligible refunds.

• Respond to enquiries and provide after-sales assistance.

• Maintain transaction records and meet applicable legal, tax and accounting obligations.

• Detect fraud, prevent misuse and protect the security of our website.

• Understand website performance and improve our services.

• Send promotional communications where permitted and, where required, with your consent.

We do not treat the provision of personal information for order fulfilment as permission for unrelated marketing.

3. Payments, Shopify and Service Providers

Our online store is hosted on Shopify. Information may be processed through Shopify and other service providers involved in payment processing, shipping, website analytics, customer support, fraud prevention and communications.

We share information only to the extent reasonably necessary for the relevant service, transaction or lawful purpose. These providers may process information under their own terms and privacy practices.

Where information is processed or stored outside India, we will take account of applicable Indian law and any relevant restrictions or safeguards.

4. Cookies and Similar Technologies

Our website may use cookies and comparable technologies to maintain shopping-cart functionality, remember preferences, understand website usage, measure performance and support advertising where enabled.

You may be able to manage cookies through your browser or our consent controls, where available. Disabling certain cookies may affect the functionality of parts of the website.

5. Sharing and Disclosure

Cilwana does not sell personal information as a standalone commercial product.

Information may be disclosed to delivery partners, payment providers, technology providers, professional advisers, regulators or public authorities when reasonably necessary for the purposes described in this policy, to comply with applicable law, to protect rights and safety, or to address fraud and security concerns.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, dispute resolution and statutory record-keeping.

We use reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, loss or misuse. No online transmission or storage system can be guaranteed to be entirely secure.

Where a security incident occurs, we will take steps required by applicable law.

7. Your Choices and Rights

Subject to applicable law, you may request access to information concerning you, correction of inaccurate information, deletion where retention is no longer required or otherwise permitted, or withdrawal of consent for processing based on consent.

You may opt out of promotional emails by using the unsubscribe option provided. You may also contact us regarding privacy concerns or requests relating to your personal information.

Some records may need to be retained to meet legal obligations or establish, exercise or defend legal claims. We will explain where a lawful restriction applies.

8. Children’s Privacy

Our website is intended for people who can lawfully make purchases or use the services offered. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal safeguards are required.

9. Third-Party Websites

Our website may contain links to external websites or services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.

10. Changes to This Policy

We may revise this policy to reflect changes in our operations, technologies or legal obligations. The updated version will be published on this page with a revised effective date where appropriate.

11. Contact and Grievances

For privacy enquiries, data-related requests or complaints, contact:

Brand: Cilwana
Legal business name: CILWANA STUDIO
Email: info@cilwanastudio.com
Business address: 1st Floor, City Walk Mall, MA Road, Regal Chowk, Munshi Bagh, Srinagar, Jammu and Kashmir 190001
Grievance contact: 96821 63330

We aim to acknowledge and address requests within the time required by applicable law.

Your information deserves the same care as the objects we create: considered, protected and handled with discretion.

Cilwana — An expression of enduring elegance.